Gaya APA
Kaplan, R, S., Norton, D, P. (1996).
The Balanced Scorecard: translating strategy into action .
America:
The President and Flellows of Harvard College.
Gaya MLA
Kaplan, Robert, S.., Norton, David, P..
"The Balanced Scorecard: translating strategy into action".
America:
The President and Flellows of Harvard College,
1996.
Text.